To initiate a split packaging request, please follow these steps:
1. Access your My Packages dashboard.
2. Identify and select the package you wish to split.
3. Click the “Split” option.
4. Specify the desired number of packages for the split.
5. Provide detailed instructions in the “Special instructions” section regarding your preferred split method.
6. Click “Request Options” to complete the request.
7. Upon successful submission, the package status will update to “Requested” and a “Split” icon will be displayed.
Eligibility Criteria:
Please note the following requirements for package splitting:
- The package must contain a minimum of two items.
- Only packages with “Received” status are eligible for splitting.
- Split requests are limited to one package at a time.
At MyMallBox, we strive to accommodate your packaging needs efficiently and accurately. Should you require any assistance during this process, please don’t hesitate to contact our customer support team.
