Frequently Asked Questions

FAQs

What is meant by “Dimensional Weight”?

Carriers take both the size and weight of your package into consideration when determining the shipping cost. The weight of the package is important, but sometimes the amount of space the package takes up on the truck or plane is given even more consideration!

Dimensional, or volumetric, weight is a method of measurement calculated using the dimensions (length x width x height) of the package. Shipping cost is based on the greater of the actual weight or dimensional weight.

The formula for calculating the dimensional weight of a package shipped internationally is:
(Length x Width x Height [in inches]) / 139 = Dimensional Weight (in pounds).

We've Moved to a New Warehouse!

We are excited to announce that MyMallBox has moved to a new, larger warehouse facility. This move will allow us to serve you better and handle your packages more efficiently.

What does this means for you?

Starting immediately, please send all packages to our new address:

2051 Old Coochs Bridge Rd, Newark, DE 19702

Be sure to include your Suite Number!