Frequently Asked Questions

FAQs

Do you offer free storage?

Yes, we are pleased to offer complimentary package storage services to both Standard and Premium members.

Incoming Packages

Storage duration:

  • Standard members: 7 days of free storage
  • Premium members: 45 days of free storage

Important considerations:

  • We encourage prompt action on your packages to avoid additional costs.
  • Storage fees of $1 per day per package apply after the free period expires.
  • Packages unclaimed after 120 days will be automatically canceled and become irretrievable.
  • The storage limit is cumulative, and the free storage cycles do not reset.

Consoliated & Repackaged Packages

Storage duration:

  • Standard members: 5 days of free storage
  • Premium members: Unlimited free storage

Important considerations:

  • Standard members are advised to take prompt action to avoid additional costs.
  • Storage fees of $5 per day per package apply after the 5-day free period for Standard members.
  • Packages unclaimed after 60 days will be automatically canceled and become irretrievable.
  • The storage limit is cumulative, and the free storage cycles do not reset.

To monitor the duration of your package storage, please refer to the “Received Date” listed in the package information section of your My Packages dashboard.

We've Moved to a New Warehouse!

We are excited to announce that MyMallBox has moved to a new, larger warehouse facility. This move will allow us to serve you better and handle your packages more efficiently.

What does this means for you?

Starting immediately, please send all packages to our new address:

2051 Old Coochs Bridge Rd, Newark, DE 19702

Be sure to include your Suite Number!